Who is responsible for your data

Altiora Living operates the Altiora platform and is responsible for the personal information it processes to provide and operate the platform. This notice applies to our websites, apps, account areas, communications, and support services.

Real-estate agencies using Altiora may independently collect and use information about their clients and prospects. Those agencies are responsible for their own privacy notices and their handling of information in their workspace.

Information we collect

We collect information you provide directly, information generated while you use the platform, and limited technical information needed to operate and secure it.

• Account and agency information, such as your name, email address, phone number, role, and agency details.
• Listing, contact, showing, message, and calendar information submitted by you or your agency.
• Communications with Altiora, including messages with Aria and, where enabled, call recordings, transcripts, and call metadata.
• Subscription and billing status. Payment-card details are handled by our payment processor, not stored by Altiora.
• Device, browser, log, and approximate location data used for security, diagnostics, and service delivery.

How we use information

We use personal information to create and secure accounts, provide platform features, route conversations, schedule showings, deliver support, administer subscriptions, improve reliability, prevent misuse, and comply with legal obligations.

Aria uses the information available in the relevant conversation or agency workspace to respond to requests and support the requested workflow. Do not submit sensitive personal information unless it is necessary and you have a lawful basis to do so.

When we share information

We share information only as needed to provide the service, follow your or your agency's instructions, meet legal obligations, or protect rights and security.

• With the agency, authorized team members, and users involved in the relevant listing, conversation, contact, or showing.
• With service providers that support hosting, communications, analytics, customer support, AI features, storage, and payment processing, subject to appropriate contractual safeguards.
• With authorities or other parties when required by law or necessary to address fraud, security, or legal claims.

Your choices and rights

You may update certain account information from your profile. You may also request access, rectification, cancellation, or opposition regarding personal information we control (ARCO rights), withdraw consent where applicable, or ask us to limit non-essential uses.

Email privacy@altiora.app with your name, a way to contact you, the right you want to exercise, and enough detail for us to locate the relevant information. We may request information needed to verify your identity and will respond in accordance with applicable law. Requests about agency-managed records may need to be directed to that agency.

Retention and security

We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods can vary by record type and account status.

We use administrative, technical, and organizational safeguards designed to protect personal information. No internet service or storage system can be guaranteed completely secure.

Cookies and changes to this notice

We use necessary cookies and similar technologies to keep you signed in, remember preferences, protect the platform, and understand service performance. You can control many cookies through your browser settings, although some features may not work correctly.

We may update this notice as the platform or applicable requirements change. We will post the revised notice here and update the date above.